Free Shipping

We provide free shipping on most orders to anywhere in mainland Australia and Tasmania, unless stated otherwise - heavier items have a shipping fee based on weight and destination.

Quick Dispatch

We aim to keep all listed products in stock so we can dispatch your order as quickly as possible.

All orders are dispatched from our Revesby warehouse (Sydney, NSW) within 1 to 3 days of payment being received. In fact, if we receive your payment before 1:30pm Sydney time on a business day, quite often your order will be dispatched from our warehouse the same day!

Australia Post

Most orders are sent via Australia Post's eParcel service, as Australia Post provide a reliable service with low parcel loss rates, so you're more likely to receive your parcel without any hassles!

Courier

Orders which are especially large or heavy will be shipped via courier and will require an address where there is someone available during the day to receive and sign for the items. Courier costs incur a shipping fee.

Express Post

We hope to offer delivery options such as Express Post and Same Day Delivery on our website in the future. In the meantime, if you would like to enquire about Express Post, please contact us before placing your order.

Anything Else?

If you have any other questions about delivery, please don't hesitate to contact us!

Returns

Warranty Period

We have a standard warranty period of 12 months for a faulty product, however warranty periods can be longer on select items. Specific warranty information for an individual product can be found on the item’s product page.

If you believe there is an issue with an item, please notify us so we can resolve it for you as soon as possible. If you have any concerns, you can contact us directly via email at sales@zapsales.com.au or by phone on 1 300 584 244 during business hours.

In the event that an incorrectly sent item or a faulty item that is still under warranty is required to be sent back to us for testing or exchange, we will provide you with a printable Returns Label that will cover the postage cost of returning the item to us.

Incorrect Item Sent

In the unlikely event you have received an incorrect item, please contact us within 48 hours of receipt and we will organise delivery of the correct item. We will then organise the return of the incorrect item to us at no cost to you.

Incorrect Item Ordered

We offer an exchange or refund if you have purchased an incorrect item at our discretion.

If you’ve ordered an incorrect item, we will usually exchange it for the correct item.

Please contact us to organise your exchange within 30 days of receiving the item, and return it to us within 30 days.

Any postage costs incurred from the return of the goods for exchange are the responsibility of the customer.

Any difference in price for an exchanged item will need to be paid in full by the customer upon request of the exchange.

We will ship your replacement item as soon as we receive your returned goods.

We will refund your purchase price less our outward shipping costs (unless already paid). We may also deduct a 20% restocking fee.

Unwanted Items

For unwanted items we offer either an exchange or a refund if you change your mind. If you decide that you do not want the item that you have purchased, then you may return it to us subject to a few conditions:

Please contact us to request the return within 30 days of receiving the item, and return the item to us within 30 days.

Any postage costs incurred from the return of the unwanted item(s) are the responsibility of the customer.

All unwanted items should be returned unused in their original condition, and in the original packaging.

We will not be able to process an exchange or refund until the returned item has been received and processed by our Returns Department.

We do not charge a restocking or handling fee.

We will refund your purchase price less our outward shipping costs (unless already paid). We may also deduct a 20% restocking fee.

Please note: if any item is not returned in original condition, or is returned with any part of the packaging missing, we will not be able to offer an exchange or refund. This includes items that have had shipping labels attached directly to the product packaging.

How long will it take to process my refund?

All refunds will be issued back via the original purchase method. Refunds to credit cards can take up to 3 days to appear. Paypal credits should appear within 24 hours during weekdays.

How do I return an item?

To ensure any items sent back to us can be received and processed as quickly as possible, a request for a Return Authorisation number is required.

If you have an account with us:

1. Log in to your account.

2. Click on 'Product Returns' in your ‘My Account’ menu.

3. Click on 'Request a new Product Return' and follow the prompts.

If you don't have an account, or you'd prefer to speak to someone:

- Email us at sales@zapsales.com.au or

- Call us on 1 300 584 244

Warranty

Every product sold via this website includes at least a 12 month warranty and many of our products include a lifetime warranty. There are no hidden terms & conditions and no tricks. Please see the individual product page for warranty details specific to that product. We also provide a 30 day, 100% Satisfaction Guarantee on every product. Please contact us for warranty enquiries.

Questions?

If you have any other questions please don't hesitate to contact us.